Support

Help, whenever you need it.

Something not working? Pick whichever suits the moment. Every request reaches a real person who knows your setup, no phone tree or ticket black hole.

Real humans Know your systems Mon-Fri, 8-6 AEST
Worktopia Support
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Start here
Submit a request

Log it through the client portal. We pick it up, triage by priority and keep you posted until it's sorted. Best for anything that isn't stop-everything urgent.

Open the portal
Remote support

On a call with us and need hands-on help? Start a secure remote session so we can see your screen and fix it with you, right then and there.

Start a session
Talk to us

Prefer to talk it through? Give us a ring and you'll reach someone who already knows your firm and how it's set up. No scripts, no runaround.

07 3113 WORK (9675)
What happens next

From "help" to fixed, without the chase.

1
You reach out
Portal, remote session or phone, whichever's easiest. It all lands in the same place.
2
We pick it up & triage
A real technician who knows your setup takes it on and sorts urgent from routine.
3
We fix it & keep you posted
We resolve it and keep you updated along the way, so you're never left wondering.
Support hours: Monday to Friday, 8am - 6pm AEST.
Urgent after hours? Call and follow the prompts.
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